Template 00
Email Triage Agent v2.0
Enterprise-grade autonomous email response with dual-AI redundancy, RAG context, and human-in-the-loop oversight. 18 nodes across 4 layers.
Layer 1 — Input
Gmail Trigger→Pre-Processor→Smart Classifier
Layer 2 — Intelligence
RAG KB→Primary AI (Gemini)→Fallback AI (GPT-4o)→Reply Validator
Layer 3 — Decision
Smart Router→Auto / Human / Draft→Send
Layer 4 — Logging
CRM Log→Metrics Dashboard→Alert System
Key Features
▼Smart Classification
LLM scores sentiment, urgency, and category before drafting any reply. Right tone, right priority.
Dual-AI Redundancy
Gemini primary → GPT-4o fallback. 99%+ uptime with cascading failover.
Reply Validator
Secondary LLM checks tone, policy compliance, and hallucination risk before send.
Human-in-the-Loop
Urgent emails route to Slack with Approve/Reject/Rewrite buttons.
Self-Healing Loop
Send failures trigger diagnosis AI that retries with adjusted parameters.
Rich Logging
Airtable/Notion feeds Looker Studio for real-time metrics and audit trails.
v1.0 vs v2.0
▼| Feature | v1.0 | v2.0 |
|---|---|---|
| Architecture | 4 nodes | 18 nodes, 4 layers |
| AI Models | 1 (Gemini) | 2 (Gemini + GPT-4o) |
| Safety Layers | 0 | 5 |
| Classification | None | Sentiment + Urgency + Category |
| Knowledge Base | Generic LLM | RAG Vector Store |
| Memory | Session-only | Thread Memory DB |
| Human Oversight | None | Slack Approval Queue |
| Self-Healing | None | Auto-diagnosis + Retry |
